Where's My Device?

This help topic displays when you click "Where's My Device?" below the device list in LiveView Viewer.

Missing topics

Only devices that have topics available for the selected template will appear in the device selection list. If you do not see an expected device, it is missing because it does not include topics that are used in this template.

If this is a template that you have created, you can open the template in the LiveView Placeholders screen of LiveView Template Editor to add the placeholder(s). If this is a predefined template, you cannot change it; you will need to make a duplicate template and then add the desired placeholder(s).

Clear cache and platform refresh

If the Schneider Electric CoreServiceHost has not been refreshed after devices or topics have been added, you should clear the cache and refresh the platform in order to access the new devices or topics.