Returning a license

Return a license before migrating a system. When you migrate a system, you must first return the license on the old system before you can activate it again on the new system. This includes the case where you re-install Power Monitoring Expert (PME) on the same server after the operating system has been reinstalled.

You can return licenses online, directly from the PME server if it has an Internet connection. You can also return licenses offline, from an alternate internet connected computer or smartphone. In both cases you use License Configuration Tool to return licenses.

NOTE: Write down the Activation ID of the licenses before you return them. You need the ID to activate the licenses again on the new system.

To return a license online:

NOTE: If you have activated license using online method, you can return the license using online method only. You cannot use offline method.

  1. On the PME server, open the License Configuration Tool, and click Return License.

    A message box is displayed.

    NOTE: You can access the License Configuration in the install location within ....\Schneider Electric\Power Monitoring Expert\License Configuration Tool.

  2. Read the information and click OK.

    The Return License page opens.

  3. On the Return License page, click Return.

    NOTE: By default, the Return Method is set to Online

    The licenses are returned and disappear from the License Configuration Tool.

  4. Close the License Configuration Tool.

To return a license offline:

NOTE: If you have activated license using offline method, you can return the license using offline method only. You cannot use online method.

  1. On the PME server, open the License Configuration Tool, and click Return License.

    A message box is displayed.

    NOTE: You can access the License Configuration in the install location within ....\Schneider Electric\Power Monitoring Expert\License Configuration Tool.

  2. Read the information and click OK.

    The Return License page opens.

  3. On the Return License page, select Return Method to Offline.

    NOTE: By default, the Return Method is set to Online.

    NOTE: The instructions shown on the Return Method page are the same as the instructions provided here, in this document.

  4. On Initiate section, select the location to save the return request file. Click Download.

    The return request file capabilityrequest.bin downloads to the selected location.

  5. Copy the capabilityrequest.bin file to a computer or a web enabled device such as a smartphone with Internet access.
  6. On the Internet-connected computer or device, open a Firefox or Chrome  browser.

    NOTE: Internet Explorer is not supported.

  7. Browse to the Offline Licensing Web Portal (https://schneider-electric.flexnetoperations.com/flexnet/operationsportal/logon.do).
  8. Login using the activation ID.

    NOTE: Contact Technical Support for help regarding the login. See Licensing resources for contact information.

  9. Click Devices drop-down and then click Offline Device Management.

    The Offline Device Management window opens.

  10. In Offline Device Management page, click Choose File, and then select the capabilityrequest.bin file, and click Upload.

    The Download my License Response File window opens.

  11. In Download my License Response File window, click Download to save the capabilityresponse.bin file. 
  12. Copy the capabilityresponse.bin file to the PME server computer.

    TIP: If you are using a smartphone, try using a USB cable to copy the file.

  13. On the PME server, open the License Configuration Tool, and click Return License.

    A message box is displayed.

    TIP: You can access the License Configuration in the install location within ....\Schneider Electric\Power Monitoring Expert\License Configuration Tool.

  14. Read the information and click OK.

    The Return License page opens.

  15. On the Return License page, select Return Method to Offline.

    NOTE: By default, the Return Method is set to Online.

  16. On Complete section, select the location of the capabilityresponse.bin file, and click Return. 

    The licenses are returned and disappear from the License Configuration Tool.

  17. Close the License Configuration Tool.

For information on how to configure licensing, see:

For reference information see: