About Message Templates

A message template is the message the recipient will receive that includes information about the notification. A notification must have an associated message template.

Notifications Settings includes three default email and SMS templates that you can associate with a notification:

• Single Notification – The message that is sent with a single notification.
• Flood Start – The message that is sent at the beginning of a flood of alarms. Typically, this message includes information that subsequent notifications containing more alarms will arrive.
• Flood End – The message that is sent at the end of a flood period. Typically, this message includes how many alarms occurred during the flood suppression period.

NOTE: Email and SMS message size and frequency are governed by carriers. If you are not sure about carrier limitations or restrictions, do not create message templates that include a lot of information.

The default templates were designed to include basic alarm information. You can use the default templates, edit the default templates, or create your own template messages.