When there is a detected problem, go through the checklist and follow the instructions given.
Here are the main detected problems that may occur when using HMISCU unit.
oPanel display is blank,
oConnected equipment cannot be used,
oPanel does not respond or responds very slowly,
oPanel beeps when powered on,
oCannot change the date or time.
NOTE: Contact your local Schneider Electric vendor or your local distributor.
|
Step |
Check/Operation |
Solution |
|---|---|---|
|
1 |
Are all Vijeo Designer screens downloaded? |
You may have to download the screens again. |
|
2 |
Is the Initial Panel ID set up correctly in Vijeo Designer? |
Enter the Initial Panel ID in the Vijeo Designer editor and download again. |
|
3 |
Is the unit using the correct rated voltage? |
Verify the power supply connections and levels. |
|
4 |
Is the power supply off or disconnected? |
Follow the instructions in this manual for reconnecting the power supply. |
|
5 |
Is the backlight lit? |
Potential detected problem with the unit. Contact your local distributor. |
|
6 |
Is the detected problem resolved? |
If none of the previous steps fixed the blank panel display detected problem, then verify the hardware. |
Connected Equipment Cannot be Used
|
Step |
Check/Operation |
Solution |
|---|---|---|
|
1 |
Is the power supply off or disconnected? |
Verify the power supply connections and levels. |
|
2 |
Do the Driver and Equipment settings in Vijeo Designer match the actual equipment you are trying to communicate with? |
In the Vijeo Designer editor Navigator window’s Project tab, expand the I/O Manager node to enter the correct configuration settings for the Driver and Equipment nodes. |
|
3 |
Is the communication cable connected correctly? |
Refer to the associated protocol manual for information about cable diagrams. |
|
4 |
Is the detected problem resolved? |
If none of the previous steps fixed the communication detected problem, then verify the hardware. |
Unit does not respond when pressed
|
Step |
Check/Operation |
Solution |
|---|---|---|
|
1 |
Disconnect all the cables except the power cable. |
- |
|
2 |
In the Settings menu, press the Offline tab and then press the Self Test icon. Run the Touch Panel test. |
If the test is unsuccessful, there is a detected problem with the hardware. |
|
3 |
If touch response is slow, does it happen on a specific panel? |
If the panel displays the values of a large number of equipment variables, you may want to redesign the panel and separate the variables into different panels and download again. |
|
4 |
If touch response is slow, the HMI controller may be very busy communicating with external equipment. |
To resolve this detected problem, try each of the following in the Vijeo Designer editor and download again. oIf you are using serial communication, verify the communication speed between the HMI and equipment is optimized. oIn the equipment or scan group properties, reduce the Scan Rate to Slow. This will reduce the frequency of variable updates to 1000 ms. oIf you use many equipment variables in application scripts, you may want to change the script to a panel script so that the variables are active only when the information is necessary. If none of the above works, then you may have to reduce the number of external variables in the project. If none of the proposed options work, contact your Schneider Electric support for optimizing your project. |
A continuous beep from the HMI means that system files are corrupted. To resolve this detected problem, go to the Vijeo Designer Start menu and run Recovery on the HMI machine.
