Issue

While launching EcoStruxure Machine Expert - Safety, the installation check routine detects a corrupt system file. A corresponding message box is displayed.

Solution

Uninstall EcoStruxure Machine Expert - Safety and then start the setup program again to reinstall the software.

Issue

The operating system check routine detects that it is tried to run EcoStruxure Machine Expert - Safety under an unsupported operating system.

Solution

Install an operating system which is supported by EcoStruxure Machine Expert - Safety or ask your local Schneider Electric representative whether a later EcoStruxure Machine Expert - Safety version is available supporting the operating system you are using.

Issue

An error occurs (accompanied by an appropriate message) which cannot be removed by performing the measures described in this topic.

Solution

Contact your local Schneider Electric representative.

Issue

EcoStruxure Machine Expert - Safety or one of its functions does not react or cannot be operated as described in the user manual or online help.

Solution

Contact your local Schneider Electric representative.

Issue

A worksheet could not be loaded due to a checksum error. The editor displays a message box.

Solution

The affected POU is corrupted and has to be deleted. In case of the 'Main' POU (which cannot be deleted), the entire project can no longer be used.

Issue

The editor shows an unexpected reaction when inserting an object or item. (Example: You have inserted a coil but a contact is visible.) This may result from an incorrect user operation, an intermittent error, or a systematic error.

Solution

Undo the last operation (by pressing <Ctrl> + <Z>) and then redo the operation.

If the result is still incorrect, contact your local Schneider Electric representative.

Issue

The editor reports a data corruption, an intermittent error, or a systematic error.

Solution

Contact your local Schneider Electric representative.

The worksheet is closed automatically without giving you the possibility of saving the modifications you have made last.

Issue

The global variables worksheet could not be opened due to a checksum error. The editor shows a corresponding message box.

Solution

The project can no longer be used because the variables worksheet for global declarations cannot be deleted.

Issue

After copying a POU in the project tree, the POU does not contain the expected code or variables worksheet.

Solution

Delete the copy of the erroneous POU and try to copy again.

If the issue still exists, contact your local Schneider Electric representative.

Issue

Data could not be loaded in the device parameterization editor due to a checksum error. The editor shows a corresponding message box.

Solution

The project can no longer be used because the device parameterization data cannot be deleted.

Issue

The device parameterization editor shows an unexpected reaction when editing parameter data. (Example: You have entered '3' but '4' is visible.) This may result from an incorrect user operation, an intermittent error, or a systematic error.

Solution

Undo the last operation (by pressing <Ctrl> + <Z>) and then redo the operation.

If the result is still incorrect, contact your local Schneider Electric representative.

Issue

The editor reports a data corruption, an intermittent error, or a systematic error.

Solution

The worksheet is closed automatically without giving you the possibility of saving the modifications you have made last.

Issue

A worksheet cannot be read by the compiler due to an unsuccessful CRC check. The message window displays a corresponding error message.

Solution

The affected POU is corrupted and has to be deleted. In case of the 'Main' POU (which cannot be deleted), the entire project can no longer be used.

Issue

The second compiler detects an error in the project structure and displays a corresponding error message in the message window.

Solution

Contact your local Schneider Electric representative.

Issue

A compiler detects a syntactic or semantic error in the user program and displays a corresponding error message in the message window.

Solution

Open the suspected worksheet and correct the error. Worksheets containing an error can directly be accessed from the message window by double-clicking on the error message. The error position (object/item) is automatically marked in the worksheet.

Issue

A compiler writes an error message into the message window the cause of which you cannot remove (for example 'Internal error').

Solution

Try to recompile the project.

If the error is reported again, contact your local Schneider Electric representative.

Issue

An error occurred while downloading the project to the Safety Logic Controller or it is not possible to establish a connection to the Safety Logic Controller at all.

In both cases an error message box is displayed.

Solution

Verifying the connection settings

1. Select 'Online > TCPIP Communication settings ...'.

2. Verify the set communication parameters and modify them, if necessary.

3. Confirm the 'Communication parameters' dialog.

Issue

After a successful project download, EcoStruxure Machine Expert - Safety detects that the checksum of the project stored on the Safety Logic Controller does not match the checksum of the project on the PC. A corresponding message box is displayed.

Solution

Issue

The Safety Logic Controller reports an error while compiling the program of the 1st compiler (the program of the 2nd compiler has already been compiled fully on the PC).

Solution

Contact your local Schneider Electric representative.

Issue

The Safety Logic Controller reports an internal error.

Solution

Contact your local Schneider Electric representative.