1

Are all Vijeo Designer screens downloaded?

You may have to download the screens again.

2

Is the Initial Panel ID set up correctly in Vijeo Designer?

Enter the Initial Panel ID in the Vijeo Designer editor and download again.

3

Is the unit using the correct rated voltage?

Verify the power supply connections and levels.

4

Is the power supply OFF or disconnected?

Follow the instructions in this manual for reconnecting the power supply.

5

Is the power lamp lit?

A blank power lamp may indicate a problem with the hardware.

6

Is the backlight lit?

The backlight may be burned out or there may be a problem with the unit. Contact your local Schneider Electric distributor, for backlight replacement.

7

Is the problem resolved?

If none of the previous steps fixed the blank panel display problem, then there is a problem with the hardware.

1

Is the power supply OFF or disconnected?

Verify the power supply connections and levels.

2

Do the Driver and Equipment settings in Vijeo Designer match the actual equipment you are trying to communicate with?

In the Vijeo Designer editor’s Navigator window’s Project tab, expand the I/O Manager node to enter the correct configuration settings for the Driver and Equipment nodes.

3

Is the communication cable connected correctly?

Refer to the associated protocol manual for information about cable diagrams.

4

Is the problem resolved?

If none of the previous steps fixed the communication problem, then there is a problem with the hardware.

1

Disconnect all the cables except the power cable.

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2

In the SettingsSettings menu, touch the Offline tab and then touch the Self Test icon.

Run the Touch Panel test.

If the test fails, there is a problem with the hardware.

3

Enter the Settings menu, touch the System tab and then touch the Stylus icon. Calibrate the analog touch.

If the touch calibration is not possible, there is a problem with the hardware.

4

If touch response is slow, does it happen on a specific panel?

If the panel displays the values of a large number of equipment variables, you may want to redesign the panel and separate the variables into different panels and download again.

5

If touch response is slow, the target’s CPU may be very busy communicating with external equipment.

To resolve this problem, try each of the following in the Vijeo Designer editor and download again.

oIf you are using serial communication, make sure the communication speed between the target and equipment is optimized.

oIn the equipment or scan group properties, reduce the Scan Rate to Slow. This will reduce the frequency of variable updates to 1000 ms.

oIf you use many equipment variables in application scripts, you may want to change the script to a panel script so that the variables are active only when the information is necessary.

If none of the above works, then you may have to reduce the number of external variables in the project.

If none of the proposed options work, contact your Schneider Electric Technical Support for other methods of optimizing your project.

The date and time keeps reverting to a different date and time when you try to change the date or time. The lithium backup battery for the internal clock has probably run out of power.

oRun the unit continuously for 24 hours, (the battery needs 96 hours to be fully charged).

oTry to change the clock setting again.

If the symptom continues, the battery may need replacement.

Contact your local Schneider Electric distributor for service.

WARNING

BATTERY EXPLOSION

Do not attempt to replace the battery.

Failure to follow these instructions can result in death, serious injury, or equipment damage.