Troubleshooting

Main Issues

Symptom	Possible cause	Resolution
Industrial Ethernet manager or EthernetIP Scanner is presented with a red triangle in the Devices tree.	The configuration is not compliant with the controller version.	Build > Clean all Build > Rebuild all Ensure that the controller has the latest firmware version.
A device is presented with a red triangle in the Devices tree.	The controller is unable to communicate with the device.	Verify device wiring and powering. Verify device IP address (by using the Remote ping service on the IP address of the device.). Verify whether the device supports the read/write request. Verify whether the accessed registers are relevant for this device. Verify whether the accessed registers are not write-protected. Verify that the FDR (Fast Device Replacement) service is properly configured inside the device. Verify that the Master IP address parameter is properly configured inside the device. Verify that the Electronic Keying parameters are properly configured for the device.
A device/channel is temporarily presented in red.	The wiring is unstable.	Verify the wiring.
	Configuration requires adjustment.	Increase the health timeout value. Increase the repetition rate value.
	The load is too important for the protocol manager.	Verify the Scanner Resources tab.
Some states of the device are not presented in the application.	For EtherNet/IP target device: The RPI values are too slow (the values are too high).	Decrease the RPI values for the connections associated with this device.
Some states of the device are not presented in the application.	The bus cycle task is not fast enough.	Associate the scanner to a different task (EtherNet/IP Scanner). Decrease the cycle value of the associated task.