Option module troubleshooting

Events related to option module initialization and operation are stored in your meter’s onboard event log. Perform an option bus reset to restart the option bus and re-initialize the option modules attached to your meter. Reviewing the events in the event log within the first minute of option bus reset will provide the most specific details of the detected problem with your option module.

When troubleshooting option modules, attach each option module directly to the meter and verify its operation. If each option module operates when directly connected, use combinations of modules or known good modules to help identify the issue.

Information about your option module’s type, serial number, firmware version and present status is available in the Factory and Diagnostics modules.

For more information on the Factory and Diagnostics modules, see ION Reference Help.