Setting up Advanced security troubleshooting

Some users could experience software access issues after enabling Advanced Security mode. Resolve software access issues using these troubleshooting steps:

Meter state	Example behavior	Solution – follow tasks in the order listed
New meter	Login credentials are unknown.	Verify that you are using the newest version of ION Setup. Enter Username: User1 and Password: 0 [zero].
Meter recently upgraded to firmware v3.0.0	Using EcoStruxure™ Power Monitoring Expert software and after password is entered, access is not granted.	Verify that you are using the newest version of ION Setup. Verify you are using meter firmware v3.0.0. Configure software meter security settings. Enter meter username: User1 and Password: [password used before upgrade to firmware v3.0.0].
	Using Vista software and after password is entered, access is not granted.	Go to www.se.com and search for support to get assistance with troubleshooting.
	Using EcoStruxure™ Power Operation software.	Go to www.se.com and search for support to get assistance with troubleshooting.
	Incorrect credentials are entered multiple times and a lockout occurs.	Wait until lockout duration is over and account is not locked out. If a user account is locked out, that user can still access the device by entering the correct credentials over a different protocol and communications method.
	Login credentials are unknown.	Verify that you are using the newest version of ION Setup. Enter meter username: User1 and Password: [password used before upgrade to firmware v3.0.0].