Diagnostics and Usage

Diagnostics and Usage

Diagnostics and Usage anonymously sends data to a secure server. Schneider Electric uses this data to help improve our software by understanding how you use it.

The diagnostics and usage service collects and sends data to Schneider Electric weekly on Monday at 2:00 a.m. (server time), over HTTPS at port 443. Each time the service runs, it creates a log file in the system\bin folder in the Power Monitoring Expert install location.

This operation is enabled by default.

NOTE: All diagnostics and usage data are sent to Schneider Electric anonymously. None of the collected information identifies you or your company. For more information on the Schneider Electric Privacy Policy, see the Schneider Data Privacy and Cookie Policy. See Resources for link information.

The following diagnostic and usage data is collected when it is enabled:

Diagnostic Data Usage Data
  • Power Monitoring Expert version
  • Operating system version and type (32- or 64-bit)
  • Number of CPU cores
  • System memory (RAM)
  • .NET Framework version
  • SQL Server version
  • Distributed or local database
  • City or region
  • Number of monitors in use
  • Client screen resolution
  • Screen DPI
  • Total number of devices
  • Device type count
  • Number of users

To disable the sending of data:

  1. Open Web Applications and click Settings > Registration & Analytics > Diagnostics and Services.
  2. Select Disable in the dropdown list and click Save to apply the change.