Acknowledging alarms

Acknowledge alarms to show that these alarms are managed. Record relevant information related to the alarms, as part of the acknowledgment, for future reference. There are many ways to acknowledge alarms.

NOTE: You can acknowledge alarms in status views and history views. If you acknowledge alarms through an incident history view, all alarms that are part of this incident will be acknowledged. Whenever you acknowledge an alarm from any of these locations, you are acknowledging the alarm definition itself, not an instance of it. That means acknowledging an alarm marks it as Acknowledged and resets its Unacknowledged occurrence counter.

Acknowledging through an alarm status view

To acknowledge a single alarm:

In the alarm viewer, open an existing alarm status view from the view library or add a new View.
In the alarms display pane, find the alarm definition you want to acknowledge.
(Optional) In the view library, right-click the view name or click Options , and select Edit to open the view settings. You can also open the view settings by double-clicking the view name. Adjust the settings for View Type, Priority, State, Sources, and Categories to customize the view if necessary. Save the modified view settings or click Cancel to discard the changes.
In the Acknowledgment column for this alarm definition, click Acknowledge. This opens the Acknowledge Alarms window. You can also open the details for this alarm definition and click Acknowledge in the details window to open Acknowledge Alarms.
In Acknowledge Alarms, click Acknowledge.
(Optional) In the Comment box, enter notes related to the alarm definition.
TIP: To later view the acknowledgment notes, open the alarm details and click History on the top right. The acknowledgment with the note is shown in the alarm instance history display.

To acknowledge multiple alarms:

In the alarm viewer, open an existing alarm status view from the view library or add a new View.
In the alarms display pane, find and select the alarm definitions you want to acknowledge in the alarms table.
TIP: Use Ctrl+Click to select individual alarms, use Shift+click to select a block of alarms.

(Optional) In the view library, right-click the view name or click Options , and select Edit to open the view settings. You can also open the view settings by double-clicking the view name. Adjust the settings for View Type, Priority, State, Sources, and Categories to customize the view if necessary. Save the modified view settings or click Cancel to discard the changes.
Click Options in the top right corner of the alarms pane, and then click Acknowledge Selected in the options menu. This opens the Acknowledge Alarms window.
In Acknowledge Alarms, click Acknowledge.
(Optional) In the Comment box, enter notes related to the alarm definitions.
TIP: To later view the acknowledgment notes, open the alarm details, for any of the alarms, and click History on the top right. The acknowledgment with the note is shown in the alarm instance history display.

To acknowledge all alarms in a view:

In the alarm viewer, open an existing alarm status view from the view library or add a new View.
Click Options in the top right corner of the alarms pane, and then click Acknowledge All in the options menu. This opens the Acknowledge Alarms window.
In Acknowledge Alarms, click Acknowledge.
(Optional) In the Comment box, enter notes related to the alarm definitions.
TIP: To later view the acknowledgment notes, open the alarm details, for any of the alarms, and click History on the top right. The acknowledgment with the note is shown in the alarm instance history display.

Acknowledging through an alarm history view

To acknowledge an alarm:

In the alarm viewer, open an existing alarm history view from the view library or add a new View.
In the alarms display pane, find the alarm you want to acknowledge.
(Optional) In the view library, right-click the view name or click Options , and select Edit to open the view settings. You can also open the view settings by double-clicking the view name. Adjust the settings for View Type, Priority, State, Sources, and Categories to customize the view if necessary. Save the modified view settings or click Cancel to discard the changes.
Open the details for this alarm by clicking on Open Details or double-clicking the alarm.
In Alarm Details, click Acknowledge. This opens the Acknowledge Alarms window.
In Acknowledge Alarms, click Acknowledge.
(Optional) In the Comment box, enter notes related to the alarm.
TIP: To later view the acknowledgment notes, open the alarm details and click History on the top right. The acknowledgment with the note is shown in the alarm instance history display.

Acknowledging through an incident history view

To acknowledge all alarms in an incident:

In the alarm viewer, open an existing incident history view from the view library or add a new View.
In the alarms display pane, find the incident you want to acknowledge.
(Optional) In the view library, right-click the view name or click Options , and select Edit to open the view settings. You can also open the view settings by double-clicking the view name. Adjust the settings for View Type, Priority, State, Sources, and Categories to customize the view if necessary. Save the modified view settings or click Cancel to discard the changes.
Open the details for this incident by clicking on Open Details or double-clicking the incident.
In Incident Details, click Acknowledge. This opens the Acknowledge Alarms window.
In Acknowledge Alarms, click Acknowledge.
(Optional) In the Comment box, enter notes related to the alarms.
TIP: To later view the acknowledgment notes, open the alarm details, for any of the alarms, and click History on the top right. The acknowledgment with the note is shown in the alarm instance history display.